The hospitality industry is competitive as ever and Customers have high standards and expectations that you must not merely meet but surpass. Hotel Synergy Guest enables you to surpass these expectations and set the standard.

Specifically designed for the hospitality sector, Hotel Synergy Guest is an online software solution that manages hotel communications with guests immediately after reservation, in a personal and engaging manner, in order to establish an informative relationship, and up sell services prior to arrival.

Not only does the guest receive full confirmation details of their reservation in a highly graphical and customised email but it enables them to advise you of their preferences prior to their arrival which encourages immediate dialogue between both parties forming the basis of a good customer relationship right from the outset. Expectations on both sides can be clarified early giving you every opportunity to impress first time and every time.

The relationship with the guest is fostered further with an automated post-stay 'thank you' email which includes an online questionnaire for feedback about their experience. Clearly, all the data being built up about the guest forms the basis of an extremely valuable knowledge asset which can be used for ongoing segmented marketing purposes.

Key features Branded and personalised confirmation emails Embedded Route planner Hotel specific guest preference form Self building marketing database Automated post-stay email On-line guest questionnaire

Secure administration login Extensive data capture Guest stay counter Search facility Export data Detailed guest and reservation records Easy selection of reservations to receive questionnaires